Mobile Banking Frequently Asked Questions

Here are answers to the questions we hear most often from Blackhawk Bank clients that use a mobile device for online banking. We hope you find this helpful!


What type of mobile devices can be used to access my Blackhawk Bank accounts? 

Any smart mobile device (Android, iPhone or iPad tablet) whose network allows secure SSL traffic. 


What functions can I perform from my mobile device? 

View Transaction History, View Checks and Deposit Items, Transfer Funds between accounts, Pay Bills to existing Payees (payees must first be set up in NetTeller) View Alerts, use Mobile Check Deposit, make Person-to-Person payments, find ATMs and change your password (See above.) 


I want my budgeting App to be able to log into NetTeller to retrieve my Blackhawk Bank account information. It uses my user ID and password; why is it not working?

There are many budgeting apps available today and while their intentions are good – they do not always provide enough security features to keep your personal financial data protected. Blackhawk Bank uses multi-factor authentication, a welcome defense for those concerned about digital security. Until budgeting apps can catch up with secure technology and provide a reliable, safe option, Blackhawk Bank will do our part to keep you accounts as safe as possible. For that reason, please be aware that at this time, NetTeller online banking is not compatible with any budgeting app that requires you to provide your Online Banking ID and password to them for automated data transfers from Blackhawk Bank.


How do I know if my transfer or bill payment was successful? 

Each time you make a transfer or bill payment, a confirmation Text Message will be sent to your mobile device. If you do not receive a confirmation text message, double check to make sure the transaction went through. 


What happens if I lose my mobile device? 

Since your account data is not stored on your mobile device, your information cannot be stolen. When you replace your device, simply edit your Mobile Settings and make any changes to the Wireless Provider and/or Phone Number. 


What happens if I lose communication/signal during a transaction? 

When you complete a transaction from your mobile device (bill payment, funds transfer, etc.) you will receive a Text Message as confirmation that the transaction was successful. If you don’t receive this message due to a dropped call or lost signal, check your accounts and re-submit any transactions that did not process. 


What do I need to do if I get a new phone? 

If you simply get a new phone, but are using the same phone number and provider, no changes on your part are necessary. If you switch providers and/or phone numbers, log in to your NetTeller account and update your information on the Options > Mobile Settings page. You will not receive Text Messages regarding Mobile Banking transactions if your phone number isn’t correct. 


How can I search for a transaction? 

You will be able to view 15 days’ worth of transaction history on your mobile device. There is not a search feature. 


How do I delete a bill payment that I set up through my mobile device? 

You must log in to NetTeller from a computer and delete the payment from the main menu of the Bill Pay module. 


When I try to enter an amount for a bill payment or transfer, I can’t enter any numbers, only letters. Why? 

Check your phone’s settings to make sure you don’t have Alpha-only enabled on the keypad. 


What if I can’t get my mobile device to work with Blackhawk Bank's online banking? 

There are a number of reasons that you may experience trouble accessing mobile banking. To use the mobile version, your phone will need to meet the following minimum requirements: 

1. You must have a NetTeller ID. 

2. Your mobile device must be web enabled. 

3. Your mobile network must allow secure SSL traffic. (You may need to contact your mobile provider to determine this.) If your phone meets these requirements and you continue experiencing problems, the mobile version may not be compatible with your phone’s browser. An interim solution would be to try downloading another browser such as Opera Mini (www.operamini.com), which provides good support to a number of mobile applications. 


What if I no longer want to be a mobile user? 

Log in to NetTeller > Select Options > Mobile Settings > De-select Activate Mobile Banking Access > Click Submit.