Mobile Banking Frequently Asked Questions

Here are answers to the questions we hear most often from Blackhawk Bank clients that use a mobile device for online banking. We hope you find this helpful!

  • First, be sure you have an active Online Banking ID established. 
  • All the accounts you selected to view when you enrolled for Online Banking will default to the App. 
  • If you’re using the App for your first-time login, you’ll be able to change your Password and Online Banking ID. Select and answer the challenge questions and ‘Agree’ to the Mobile Banking Agreement and Disclosure. Selecting a security picture will be available the next time you check in. 
  • Google Street View is available to the Android App.
  • You can add Person-to-Person payment recipients from your smart phone contact list. You first need to set one up by logging into online banking on a PC. After the first recipient is set up, you’ll see this option on the fly out menu in the App.

What type of mobile devices can be used to access my Blackhawk Bank accounts? 

Any smart mobile device (Android, iPhone or iPad tablet) whose network allows secure SSL traffic. 

What functions can I perform from my mobile device? 

View Transaction History, View Checks and Deposit Items, Transfer Funds between Internal and External Accounts, View eStatements/Notices, Pay Bills and Send Person-to-Person Bill Payments, View Alerts, Use Mobile Check Deposit, Send Money with Zelle®, Send Messages to the Bank, Manage your Debit Mastercard, Find ATMs and Change your Password.

What happens if I lose my mobile device? 

Since your account data is not stored on your mobile device, your information cannot be stolen. When you replace your device, simply edit your Mobile Settings and make any changes to the Wireless Provider and/or Phone Number. 

What do I need to do if I get a new phone? 

If you simply get a new phone, but are using the same phone number, no changes on your part are necessary. Simply download our Mobile Banking app from the Google Play Store or Apple App Store and log in with your credentials.

If you switch phone numbers, notify us to update your phone number by sending us a secure message. Also, log in to your Online Banking account and update your information under your Profile, then Settings. You will need to reset your 2FA (Two-Factor Authentication) so that your text message with your login security code goes to the correct device. You can do this by going to Profile, then Settings, then Security.

How can I search for a transaction? 

You will be able to view transaction history for over 1 year on your mobile device. Click on your account card, then Transactions. Once in Transactions, click the Search magnifying glass in the upper right-hand corner. You can search by name, transaction amount, etc.

How do I delete a bill payment that I set up through my mobile device? 

Click on the hamburger menu (three lines) in the upper left-hand corner of the landing screen. Click on Payments, then click on the Payee who is scheduled to receive the payment. Click on the scheduled payment you wish to delete. Then, Click on Delete in the upper right-hand corner. You will receive a confirmation screen saying your payment was deleted. Click Ok.  

When I try to enter an amount for a bill payment or transfer, I can’t enter any numbers, only letters. Why? 

Check your phone’s settings to make sure you don’t have Alpha-only enabled on the keypad. 

What if I can’t get my mobile device to work with Blackhawk Bank's online banking? 

There are a number of reasons that you may experience trouble accessing mobile banking. To use the mobile version, your phone will need to meet the following minimum requirements: 

1. You must have an online banking ID. 

2. Your mobile device must be web enabled. 

3. Your mobile network must allow secure SSL traffic. (You may need to contact your mobile provider to determine this). If your phone meets these requirements and you continue experiencing problems, the mobile version may not be compatible with your phone’s browser. An interim solution would be to try downloading another browser such as Opera Mini (, which provides good support to a number of mobile applications. 

What if I no longer want to be a mobile user? 

Simply delete the Mobile Banking app from your device.

Is the app available outside the United States?
The Mobile Banking app is only available in the U.S. App store and Google Play store.