The Convenience of Debit MasterCard®
Use your ATM/Debit Card for purchases wherever you see the MasterCard® logo. Just swipe your card, enter your PIN or sign a sales slip, and youíre on your way. The purchase amount will be automatically deducted from your checking account.
You can use your card at ATMs all across the U.S. or internationally for cash or balance inquiries. Clients using Blackhawk Bank Debit MasterCard® can enjoy a wide network of fee-free ATMs locally. With Easy Money Checking, use your card anywhere in the world - out-of-network ATM fees are refunded when you meet the qualification cycle requirements.
Youíll get a receipt when you use your card, plus youíll see your transactions (date, place and amount) in NetTeller Online Banking, and on your statement.
What to do if your Debit MasterCard is lost or stolen:
Login to your NetTeller Account > click the Options tab > click the ATM/Debit Card tab.
Check the box under Lost/Stolen, then click Submit.
When the next screen appears, click Submit once again and the card will be closed immediately. You will receive a call from the bank within 2 business days about the change in status. If you want or need a new card, we can start the process for you at that time. Please note: you cannot re-activate a card once you report it as Lost/Stolen. You must get a new card.
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You may call Client Services @ 866-771-8924 from 8:00 AM - 6:00 PM Monday - Friday; 8:30 -12:30 Saturdays.
After hours, please call 866.546.8273.
If your card is lost or stolen, your liability for fraudulent activity is limited if you report it right away.
Debit Card Safety
When youíre traveling, we recommend that you call the Bank to let us know that your debit card usage will change so that we can alert the Fraud Center. Youíll want the Center to know that your card use in other states during this timeframe isnít an attempt at fraudulent use of your card.
We also recommend that you carry alternative payment solutions should your debit card not be readable for any reason:
Credit card: Pay in full each month to avoid paying interest, either by using Blackhawk Bankís Bill Pay or your cardís online payment feature.
Write Checks: Theyíre widely accepted with proper ID.
Recommendations for Recurring Payments from Your Checking Account:
NetTeller Bill-Pay Service: For recurring payments, we recommend using online Bill Pay. Itís totally free and can be set up to pay on a recurring basis, or for one-time payments.
Account Debits: Use your checking account number and Blackhawk Bankís Routing Number 275971854. Instruct service providers to automatically debit your account for monthly payments of utilities, phone, subscriptions, etc.
If you need help with Bill-Pay or Automatic Payments, don't hesitate to stop by a banking center. We're here to help!