'Take It Easy' MOBILE BANKING
Bank Anywhere, Anytime.
Download Blackhawk Bank's Mobile App for iPhone or Droid. Our Smart Phone Apps support all types of accounts including Checking, Savings, Certificates of Deposit, Money Market Accounts, Loans and Lines of Credit.
*You must be enrolled for Mobile Banking in NetTeller to access your accounts with an App.*
With WEB Mobile Banking you can:
- Pay Bills
- Transfer Funds
- Get Alerts
- View Balances & Transactions
With TEXT Mobile Banking you can:
- See deposit and loan balances
- View recent histories
Simply log into your NetTeller online banking account, choose the ‘Options’ tab, then ‘Mobile Settings’. Follow the instructions to enroll in Web Mobile or Text Mobile Banking.
If you’re not yet enrolled in NetTeller, you can do so online or at any banking center.
Web Mobile Banking FAQs:
What type of mobile devices can be used to access accounts?
Any web enabled mobile device whose network allows secure SSL traffic.
What functions can I perform from my mobile device?
View Transaction History, Transfer Funds between accounts, Pay Bills to existing Payees (payees must first be set up in NetTeller) and you may View Alerts.
How do I know if my transfer or bill payment was successful?
Each time you make a transfer or bill payment, a confirmation Text Message will be sent to your mobile device. If you do not receive a confirmation text message, double check to make sure the transaction went through.
What happens if I lose my mobile device?
Since your account data is not stored on your mobile device, your information cannot be stolen. When you replace your device, simply edit your Mobile Settings and make any changes to the Wireless Provider and/or Phone Number.
What happens if I lose communication/signal during a transaction?
When you complete a transaction from your mobile device (bill payment, funds transfer, etc.) you will receive a Text Message as confirmation that the transaction was successful. If you don’t receive this message due to a dropped call or lost signal, check your accounts and re-submit any transactions that did not process.
What do I need to do if I get a new phone?
If you simply get a new phone, but are using the same phone number and provider, no changes on your part are necessary. If you switch providers and/or phone numbers, log in to your NetTeller account via the Internet and update your information on the Options > Mobile Settings page. You will not receive Text Messages regarding Mobile Banking transactions if your phone number is not correct.
How can I search for a transaction?
You will be able to view 15 days worth of transaction history on your mobile device. There is not a search feature.
Can I use any mobile device to access my accounts?
Yes, via any mobile device that is web-enabled and allows secure SSL traffic. The difference is that Text messages will be sent to the device enrolled for mobile banking, not any device from which you perform a transaction.
How do I delete a Bill Payment that I set up through my mobile device?
You must log in to NetTeller from a computer and delete the payment from the main menu of the Bill Pay module.
When I try to enter an amount for a bill payment or transfer, I can’t enter any numbers, only letters. Why?
Check your phone’s settings to make sure you don’t have Alpha-only enabled on the keypad.
What if I can’t get my mobile device to work with Internet Banking?
There are a number of reasons that you may experience trouble accessing the mobile Internet banking. To use the mobile version, your phone will need to meet the following minimum requirements:
- You must first enroll through traditional NetTeller Internet banking before you can gain access.
- Your mobile device must be web enabled.
- Your mobile network must allow secure SSL traffic. (You may need to contact your mobile provider to determine this.) If your phone meets these requirements and you continue experiencing problems, the mobile version may not be compatible with your phone's browser. An interim solution would be to try downloading another browser such as Opera Mini (www.operamini.com), which provides good support to a number of mobile applications.
What if I no longer want to be a mobile user?
Log in to NetTeller > Select Options > Mobile Settings >Deselect Activate Mobile Banking Access > Click Submit.