What to do if your Debit MasterCard is lost or stolen:
- Login to your NetTeller Account
- Click the Options tab
- Click the ATM/Debit Card tab.
- Check the box under Lost/Stolen, then click Submit.
When the next screen appears, click Submit once again and the card will be closed immediately. A new card will automatically be ordered and mailed to your current address on file with the Bank. If you would not like to receive a new card, contact Client Services at 866-771-8924 or firstname.lastname@example.org within one business day of the card closure. Please note: Cards that have been reported as Lost/Stolen may not be reactivated.
- OR -
Call Client Services @ 866-771-8924 from 8:00 AM - 6:00 PM Monday - Friday; 8:30 -12:30 Saturday.
After hours, call 866.546.8273 for Lost/Stolen Debit Card reporting only. This is not a number for other banking assistance.
If your card is lost or stolen, your liability for fraudulent activity is limited if you report it right away.