What to do if Lost or Stolen Debit Card

What to do When you Lose Your Debit Card

  • Login to your Online Banking Account
  • Click the Options tab
  • Click the ATM/Debit Card tab.
  • Check the box under Lost/Stolen, then click Submit.

When the next screen appears, click Submit once again and the card will be closed immediately.

Other ways to report a lost or stolen Card:

  • Use your Blackhawk Bank App
  • Call Bank-by-Phone: 888-769-2600
  • Call Client Services from 8:00 AM - 6:00 PM Monday - Friday,
    8:30 - 12:30 Saturday @ 608-364-8924 or Toll-free 866-771-8924

After hours, call 888.297.3416 in the U.S. or 206.389.5200 outside the U.S. for lost or stolen Debit Card reporting only. This is not a number for other banking assistance.

Please note: You cannot re-activate a card once you report it as lost or stolen. You must get a new card. 

Don't delay - your liability for fraudulent activity is limited if you report a lost or stolen card right away! 

Get your replacement Debit Card: 

Come to any Blackhawk Bank office during regular hours to get a new Instant Issue Debit MasterCard and PIN. Instant Issue puts a new Card into your hands right away.

Call Client Services @ 866-771-8924 to order a new Card and PIN. It may take up to 10 days to receive your Card and PIN, mailed separately. 
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