What to do if your Debit MasterCard is lost or stolen

Lost/Stolen Master Debit Card

What to do if your Debit MasterCard is lost or stolen:

  1. Login to your NetTeller Account
  2. Click the Options tab
  3. Click the ATM/Debit Card tab. 
  4. Check the box under Lost/Stolen, then click Submit. 

When the next screen appears, click Submit once again and the card will be closed immediately. A new card will automatically be ordered and mailed to your current address on file with the Bank. If you would not like to receive a new card, contact Client Services at 866-771-8924 or nethelp@blackhawkbank.com within one business day of the card closure. Please note: Cards that have been reported as Lost/Stolen may not be reactivated.

- OR -

Call Client Services @ 866-771-8924 from 8:00 AM - 6:00 PM Monday - Friday; 8:30 -12:30 Saturday.

After hours, call 866.546.8273 for Lost/Stolen Debit Card reporting only. This is not a number for other banking assistance. 

If your card is lost or stolen, your liability for fraudulent activity is limited if you report it right away.

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