Contact Us

Whether you have personal or business financial needs, Blackhawk Bank professionals are standing by to offer solutions. Contact us by email, phone, U.S. mail, or our contact form.

This is for general inquiries only; do not include private personal information in your email.

Secure Email Message Center

A site for sharing sensitive information via the Internet. Everything you send through this Secure Email site is automatically encrypted for the safety of your identity and privacy. Send a Secure Email.

Reach Client Services

608.364.8924 or Toll-free 866.771.8924
Monday - Friday: 8:00am - 6:00pm
Saturday: 8:30am - 12:30pm 

If it's after hours and you have an urgent inquiry or problem, leave your name and a phone number where you can be reached. A Client Services Representative will contact you as soon as possible the next business day.

Lost or Stolen Debit MasterCard

  1. Login to your NetTeller Account
  2. Click the Options tab
  3. Click the ATM/Debit Card tab.
  4. Check the box under Lost/Stolen, then click Submit .
When the next screen appears, click Submit once again and the card will be closed immediately. A new card will automatically be ordered and mailed to your current address on file with the bank. If you would not like to receive a new card, contact Client Services at 866.771.8924 or email within one business day of the card closure. Please note: Cards that have been reported as Lost/Stolen may not be reactivated.

- OR -

Call Client Services @ 866-771-8924
Monday - Friday: 8:00am - 6:00pm
Saturday: 8:30am - 12:30pm

After hours, call 866.546.8273 for Lost/Stolen Debit Card reporting only. This is not a number for other banking assistance. If your card is lost or stolen, your liability for fraudulent activity is limited if you report it right away.

Send Mail or Call a Full-service Banking Center

Toll-free: 800.209.2616

400 Broad Street / PO Box 719 Beloit, WI 53511 | 608.364.8911
2200 Cranston Road, Beloit, WI 53511 | 608.364.8900
5506 Clayton Circle / PO Box 522 Roscoe, IL 61073 | 815.623.3323
9609 Forest Hills Road, Machesney Park, IL 61115 | 815.639.0777
2475 N. Perryville Road, Rockford, IL 61107 | 815.636.4371
3101 11th Street, Rockford, IL 61109 | 815.986.7174
2141 N. State Street, Belvidere, IL 61008 | 815.544.0777
2525 Milton Avenue Janesville, WI 53548 | 608.314.0084

Bank-by-Phone 24/7 

Call 888.769.2600 from a touch-tone phone.

Listen for your options, choose the appropriate selection and follow the easy step-by-step instructions. If you need assistance, press 0 to speak with a Customer Service Representative (during normal business hours). 

Before calling: have your account number and your 4-digit Personal Identification Number (PIN) available. The first time you call, your PIN will be the last 4 digits of the primary account holder's Social Security Number. To protect your accounts, you will be asked to enter a new PIN, which you will then use for all future inquiries. 

Credit Card Assistance from VISA International

For 24-Hour VISA Card Member Service Call: 800.558.3424
Click here for Online VISA Account Access 
If traveling abroad, call collect: 701.461.0125 

Re-order Personal & Business Checks

Please note: When ordering checks online from Deluxe, our checks will be charged to your checking account. If you have an account that provides you with free checks, please contact a Personal Banker at Blackhawk Bank, 608.384.8911 or toll-free 800.209.2616 to place your order.

Order Personal and Business Checks from Deluxe

Blackhawk Bank's ABA Routing Number


When using this Contact Form, please know that your message should never contain personally identifiable financial information such as account numbers, user name or passwords.

Contact Form

Are you a Blackhawk Bank account holder?

* Required field
There was an error submitting the form

Thank you for contacting us!

Someone will be in touch with you by the end of the next business day. 

Financial Education

Want to be smarter with your finances? Our helpful staff is happy to help you manage your money!

Get Educated

Stay on Top with Alerts

Always be in the know on your finances! Mobile Alerts allow you to always be in control.

Enroll in Alerts