Contact Us

Whether you have personal or business financial needs, Blackhawk Bank professionals are standing by to offer solutions. Contact us by email, phone, U.S. mail, or our contact form.

This is for general inquiries only; do not include private personal information in your email.

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Reach Client Services

608.364.8924 or Toll-free 866.771.8924

Monday - Friday: 8:00am - 6:00pm
Saturday: 8:30am - 12:30pm 

If it's after hours and you have an urgent inquiry or problem, leave your name and a phone number where you can be reached. A Client Services Representative will contact you as soon as possible the next business day.

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Lost or Stolen Debit Mastercard

  1. Login to your Online Banking Account
  2. Scroll down to the Card Management section
  3. Click on the card you want to report lost or stolen
  4. Click on Report lost/stolen and follow the prompts
If you would like to receive a new card, contact Client Services at 866.771.8924 or email within one business day of the card closure. Please note: Cards that have been reported as Lost/Stolen may not be reactivated.

- OR -

Call Client Services @ 866-771-8924

Monday - Friday: 8:00am - 6:00pm
Saturday: 8:30am - 12:30pm

After hours, call 888.297.3416 for Lost/Stolen Debit Card reporting only. This is not a number for other banking assistance. If your card is lost or stolen, your liability for fraudulent activity is limited if you report it right away.

Send Mail or Call a Full-service Banking Center

Toll-free: 800.209.2616

400 Broad Street / PO Box 719 Beloit, WI 53511 | 608.364.8911
2200 Cranston Road, Beloit, WI 53511 | 608.364.8900
2525 Milton Avenue, Janesville, WI 53545 | 608.314.0084
5506 Clayton Circle, Roscoe, IL 61073 | 815.623.3323
9609 Forest Hills Road, Machesney Park, IL 61115 | 815.639.0777
2475 N. Perryville Road, Rockford, IL 61107 | 815.636.4371
3101 11th Street, Rockford, IL 61109 | 815.986.7174
2141 N. State Street, Belvidere, IL 61008 | 815.544.0777
3814 West Elm Street, McHenry, IL 60050 | 815.385.5400
460 South First Street, St. Charles, IL 60174 | 630.443.3981

Bank-by-Phone 24/7 

Call 888.769.2600 from a touch-tone phone.

Listen for your options, choose the appropriate selection and follow the easy step-by-step instructions. If you need assistance, press 0 to speak with a Client Services Representative (during normal business hours). 

The first time you call, your access number will be the primary account holder's ENTIRE Social Security Number. To protect your accounts, you will be asked to enter a new PIN/Access Code for all future inquiries. Select a 4-10 digit number and memorize it.

Bank-by-Phone allows you to:

  • Verify Deposits & Withdrawals 
  • Check Account Balances
  • Transfer Funds Between Accounts
  • Check Clearing Transactions
  • ATM and Point of Sale Transactions
  • Pay Blackhawk Bank Loans
  • ...and More

Credit Card Assistance 

For 24-Hour VISA Card Member Service Call: 800.883.0131
If traveling abroad, call collect: 1.813.868.2891

Click here for Online VISA Account Access 

Re-order Personal & Business Checks

Please note: When ordering checks online from Deluxe, our checks will be charged to your checking account. If you have an account that provides you with free checks, please contact a Personal Banker at Blackhawk Bank, 608.384.8911 or toll-free 800.209.2616 to place your order.

Order Personal and Business Checks from Deluxe

Blackhawk Bank's ABA Routing Number


When using this Contact Form, please know that your message should never contain personally identifiable financial information such as account numbers, user name or passwords.

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Holiday Hours

Our Holiday Calendar keeps you up-to-date on our holiday hours.

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