Web Chat
Our virtual chatbot, named Penny, can answer basic questions or transfer you to one of our Bank representatives for assistance. To get started simply click the “Chat with us” bubble in the lower right-hand corner of the screen.
Text Chat
We also offer our Text Chat Service! Text Chat will allow you to chat via text message with our virtual chatbot, Penny. Penny will be able to answer basic questions or transfer you to one of our Bank representatives for assistance. This easy-to-use service will allow you the ease and convenience of chatting from wherever you are!
To get started, simply text PENNY to 38623.
Fee disclosure message and data rates may apply. Message frequency varies.
Text HELP for help, text STOP to opt out.
CoBrowse
Blackhawk Bank has partnered with a third-party to provide a co-browse service to give you a more interactive experience with Blackhawk Bank when we assist you.
This service is meant to be used as a tool to help troubleshoot any issues you might be having, and to enhance the support that you receive from the Bank.
The Bank representative will be able to ask you to “share” your screen with them so they can see exactly where you are and assist you on our website!
Should you have any questions regarding privacy, please read our privacy policy located here.