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Contact Us | Bank-by-Phone

Whether you have personal or business financial needs, Blackhawk Bank professionals are standing by with solutions. 

Email: nethelp@blackhawkbank.com  This is for general inquiries only; do not include private personal information in your email.

Secure Email Message Center - Everything you send through this Secure Email site is automatically encrypted for the safety of your identity and privacy.

Reach Client Services:

608.364.8924 or Toll-free 866.771.8924 8:00 AM - 6:00 PM Monday - Friday; 8:30 -12:30 Saturday
If it's after hours and you have an urgent inquiry or problem, leave your name and a phone number where you can be reached. A Client Services Representative will contact you as soon as possible the next business day.

What to do if your Debit MasterCard is lost or stolen:

Login to your NetTeller Account > click the Options tab > click the ATM/Debit Card tab.
Check the box under Lost/Stolen, then click Submit. 
When the next screen appears, click Submit once again and the card will be closed immediately. A new card will automatically be ordered and mailed to your current address on file with the bank.  If you would not like to receive a new card, contact Client Services at 866-771-8924 or nethelp@blackhawkbank.com within one business day of the card closure.  Please note: Cards that have been reported as Lost/Stolen may not be reactivated.

OR - 

Call Client Services @ 866-771-8924 from 8:00 AM - 6:00 PM Monday - Friday; 8:30 -12:30 Saturday
After hours, call 866.546.8273 for Lost/Stolen Debit Card reporting only. This is not a number for other banking assistance.  If your card is lost or stolen, your liability for fraudulent activity is limited if you report it right away. 

Send Mail or Call a Full-service Banking Center:

Toll-free 800.209.2616
400 Broad Street / PO Box 719 Beloit, WI 53511 | 608.364.8911
2200 Cranston Road, Beloit, WI 53511 | 608.364.8900
5206 Elevator Road / PO Box 522 Roscoe, IL 61073 | 815.623.3323 
9609 Forest Hills Road, Machesney Park, IL 61115 | 815.639.0777
2475 N. Perryville Road, Rockford, IL 61107 | 815.636.4371
3101 11th Street, Rockford, IL 61109 | 815.986.7174
2141 N. State Street, Belvidere, IL  61008 | 815.544.0777
200 West Milwaukee Street, Janesville, WI 53548 | 608.314.0084

Bank-by-Phone 24/7:

Call 888.769.2600 from a touch-tone phone. Listen for your options, choose the appropriate selection and follow the easy step-by-step instructions. If you need assistance, press 0 to speak with a Customer Service Representative (during normal business hours). 

Before calling: have your account number and your 4-digit Personal Identification Number (PIN) available. The first time you call, your PIN will be the last 4 digits of the primary account holder's Social Security Number. To protect your accounts, you will be asked to enter a new PIN, which you will then use for all future inquiries. 

Assistance from VISA International:

24 hour VISA Cardmember Service: 800-558-3424
If traveling abroad, call collect: 701.461.0125
Online VISA Account Access @ www.myaccountaccess.com

Re-order Personal & Business Checks

Please note: When ordering checks online from Deluxe, your checks will be charged to your checking account.  If you have an account that provides you with free checks, please contact a Personal Banker at Blackhawk Bank, 608.364.8911 or toll-free 800.209.2616 to place your order.

Blackhawk Bank's ABA Routing Number: