Blackhawk Bank News and Processes Regarding COVID-19

Thank you for your continued trust as we navigate new ways to serve you while honoring the health and well-being of our Customers, Employees, and our Community.

Bank Lobbies:

  • Customers are required to wear a face covering. If you do not have one, one will be provided for you.
  • Please honor 6’ social distancing guidelines and follow floor graphics when in line.
  • Visitor flow and lobby capacity will be facilitated by an on-site greeter.
  • Clear shields have been installed at Teller & Banker stations.
  • Coffee and water stations have been removed
  • Hand sanitizing stations are available for your use.
  • We requests that only guests conducting business enter the building.
  • We encourage all those who are feeling sick to stay home

    Also Available 24/7
  • BlackhawkBank.com
  • Online & Mobile Banking
  • Bank by Phone
  • ATMs

Additional ways we are keeping you safe:

  • Employees will be wearing masks in common areas and when social distancing guidelines cannot be met.
  • Enhanced deep cleaning is conducted throughout the day with special emphasis on high touch surfaces.  
  • Employees temperatures will be monitored.

We look forward to seeing you in person!

 

May 28, 2020

While all teller transactions will continue to be handled in the drive-ups, we are opening our lobbies for in-person appointments as of June 1st. 

Here are a few things to remember for your appointment:

  • to schedule an appointment, simply contact the branch you wish to visit:
    https://www.blackhawkbank.com/get-to-know-us/locations  
  • visitor flow will be facilitated by an on-site greeter
  • hand sanitization and face coverings are required
  • if you do not have a face covering, one will be provided for you
  • for safety and security purposes, a photo ID will be requested upon entry
  • we request that only the guests conducting business come into the facility
  • sneeze guards are in place for your protection
  • increased cleaning practices will continue after each guest
  • we encourage all those who are feeling sick to stay home
  • teller line will not be available in branch
  • to support social distancing guidelines, we will be limiting the total number of guests at a time

NOTE: you may be asked to remain in your car until space is suitable.

We thank you in advance for your understanding as we navigate a new way of serving you. We look forward to seeing you in person!

April 27, 2020

We continue the temporary restriction of traffic to our lobbies, with exception of personal appointment to access safe deposit boxes. Given the recent guidelines from IL and WI health care professionals, guests will be required to wear facial coverings while inside the building.

March 24, 2020

The spread of the virus, as well as the incredible amount of information surrounding it, continues to expand at a significant pace. While I am reluctant to add to all the communication we each are sifting through, we take our role as a partner with our clients very seriously and will commit to communicating only pertinent information.

As you may have heard, Wisconsin Governor Tony Evers announced the closure of all non-essential businesses starting Wednesday, March 25th. This decision now places the entire geographic market that Blackhawk Bank serves in a similar position. Blackhawk Bank is considered an essential business in both Illinois and Wisconsin state orders. Although we have temporarily suspended lobby access, except for safe deposit box service, our people are ready and willing to provide the help and support you need.

I understand that everyone is doing their best to navigate these challenging circumstances with no historical experience on which to rely. I want you to know that we are here for you. There are many relief programs being developed for both individuals and businesses. While these state and federal entities are working furiously, details have not yet been finalized for many of these programs. We are constantly monitoring them and will communicate as soon as we learn the final details.

In the interim, we are seeking to help and support you. Should you be experiencing financial difficulties, please reach out to us. We have tools available to help you. We don’t want to presume that a one-size-fits-all solution is the best way to support your needs. When you first became a client of Blackhawk Bank, we promised that we were different and we intend to make good on this promise. We know you are not the same as other clients and the solution shouldn’t be the same either.

Whether you need support from our Cash Management team to help your business take advantage of the many electronic platforms or you need to speak with someone about your upcoming mortgage payment, we will help develop a plan in conjunction with your unique circumstance and goals. Our Commercial Bankers are reaching out to their clients to proactively help with these financial plans and to provide ideas for working with various vendors. These are complex times and solutions need to be thorough and personalized. That is one of the many things that make Blackhawk Bank different.
Please reach out to either your Relationship Manager directly or call our Client Services Department at 608-364-8924 or toll free at 866-771-8924 to speak with an expert regarding your specific situation.
 
March 19, 2020

I hope this finds you, your work team, and your family healthy and safe. As the coronavirus touches all of our lives we must acknowledge that we are truly in unprecedented times. News seems to be changing hourly and becoming more concerning. Yet the strength and resilience of those in our communities give me great confidence that we will get through this ordeal together. Perhaps a little bumped and bruised, but we will get through this.

I also have great confidence in all of you. This ordeal may result in a rough and tumble ride as we all navigate the rapidly changing environment, but I want to let you know that we have your back. As the leading community bank in the markets we serve, we believe that we are partners with you. You are our family. Blackhawk Bank is strong, well-capitalized and we have been here for our clients and communities for 139 years and we have a history of working with our clients during challenging times.

We have all learned a great deal through the Great Recession just a few short years ago. Individuals have learned to not overextend their households and businesses have learned to manage their balance sheets to weather difficult times. Due to the uncertain timeline on this pandemic, we are speaking to all our clients about their two-week, two-month and six-to-twelve month plans to identify the levers that they may need to pull.

We anticipate that we will see some programs developed on the national front to help both businesses and individuals weather these challenges but details have not yet emerged. In the interim, we are here for you to discuss your plans and provide the type of thought leadership that you have come to expect from your Blackhawk family. Helping our clients be successful has and always will be our primary objective.

Supporting our clients to be successful is woven into the fabric of Blackhawk Bank. The environment we are all navigating is shaky, but our commitment to you is not. As you will recall, we reacted differently than most banks during the Great Recession and we will do so again.
 

March 16, 2020

 

Federal, state and local governments have all made difficult decisions over the last few days to minimize the spread of the coronavirus (COVID-19). Thus, following recommendations from the Centers of Disease Control (CDC) and our local public health authorities, we are temporarily suspending lobby access at our various branch locations. These changes go into effect on Tuesday, March 17, 2020 and we would look to reopen on March 30, 2020. Bank drive-up and ATM’s will continue to be available as usual.

As always, online and mobile banking are also available and allow you to make payments, deposit checks, check your balances, and transfer funds between accounts. Should you wish to make an in-person appointment with a banker, you are welcomed to call one directly, or call our Client Services Team at 800.209.2616 and they will connect you to a banker at your preferred branch location.

Given the evolving concerns surrounding COVID-19 and social distancing, we will monitor the public health situation and we look forward to continuously serving your needs. In the meantime, be sure to read our blog, What to Know About Coronavirus Cybersecurity Scams here. 

 

March 13, 2020


Your Blackhawk Bank team is closely monitoring the developments relating to the spread of the coronavirus (COVID-19). The safety and security of our clients, our team and the communities that we serve are foremost in our minds. We are following recommendations and guidelines from the Centers of Disease Control (CDC), our local public health authorities and our own plans to ensure we provide a safe and secure environment for all concerned.

While our local communities have had minimal impact thus far, we have initiated internal plans to control the potential spread of this virus, such as cancelling all non-essential, business related travel. All offices remain open and prepared to handle any of your financial needs. Additionally, you can always access your accounts and services via ATMs, our mobile application, and through blackhawkbank.com.

Please remember that the bad guys use these types of incidents to take advantage. Don’t let anyone trick you into providing personal information. Blackhawk Bank will never ask for passwords or other sensitive information in emails, texts, or on calls we initiate. If you are asked questions about sensitive information, get a name and call back at a number you can find on our website. Please visit our website at https://www.blackhawkbank.com/consumer-safety for more tips on ways to stay safe.

We will continue to monitor the situation and communicate additional measures should that become necessary. Again, providing a safe and secure environment for you and our team is our primary concern. Much more information can be found on the CDC website at www.cdc.gov or through your local health department website.

Thank you for being a part of the Blackhawk Bank family.