Below are answers to frequently asked questions and information about the transfer of personal loans and mortgages from Blackhawk Bank to First Mid.
Will the terms of my loan change?
The loan terms remain unchanged until maturity or modification for all loans, unless you are notified of a specific change with your loan.
I currently pay my loan with a coupon book from Blackhawk. Will I receive a new book from First Mid?
No. First Mid will send out monthly billing notices to all personal loan customers instead of coupon books. Once you begin receiving notices from First Mid, please destroy your Blackhawk Bank coupon book and make your future payments with the notice you receive from First Mid.
Can I still use my present supply of HELOC checks?
Unless you have been notified by letter with specific instructions that your account number will change, you may continue to use your Blackhawk Bank checks through October 31, 2024. As you need to re-order checks, visit your local First Mid banking center or call the Customer Support Center at 877-888-5629.
If your HELOC account number is changing and you need updated checks, please contact your local banking center.
ACTION > If you currently order checks from a vendor other than Harland Clarke, you will need to provide then with your account number and First Mid’s routing number. Your local banking center can assist you with this.
First Mid’s Routing Number is: 071102076
Who should I contact for inquiries about my existing loan following December 4, 2023?
For questions pertaining to payment processing, insurance, or obtaining payoff quotes, please contact one of our Servicing Centers specific to your loan.
Consumer Loan Servicing: 800-648-6145
Home Equity Line of Credit Loan Servicing: 833-454-1384
Mortgage Loan Servicing: 800-914-7434
Will I see a change in my credit report during conversion?
During the conversion, Blackhawk Bank is obligated to report your loan as transferred to another institution with a zero balance. In December, your loan will appear on your credit report as a First Mid loan, showing the current balance. It’s important to note that this reporting change specifically pertains to loans currently reported to the credit bureau. Consequently, third-party credit monitoring services may record a temporary decrease in your credit score. For an accurate credit score, you should request it through one of the three major credit bureaus (TransUnion, Experian, Equifax).
Home Mortgage Loans
For information regarding your home mortgage loan, you will receive a separate detailed welcome letter from our Mortgage Loan Servicing Center, Dovenmuehle Mortgage, Inc. (DMI), on or around November 15, 2023. The welcome letter will contain information about your loan number and how to make your mortgage loan payment via mail, bill payment, automatic payment program, online banking, or in person at any First Mid banking center.
Attention Mortgage Loan Customers: If you have received a welcome letter containing payment information, please follow the instructions within that letter. If you have not received your welcome letter from our Mortgage Loan Servicing Center, please click below for payment information.
Important Notices Regarding Loan Payments
All loan payments must be accompanied by the account number or payment notice provided. Please note that if you receive notices or statements, they may arrive on a different day of the month. Loan payments can be made in person at any of our First Mid banking centers or through Online Banking at www.firstmid.com. Please review your account address information to ensure all loan notices/statements are received.
Payments may also be mailed to the address listed on your new notice or:
First Mid Bank & Trust
P.O. Box 499
Mattoon, IL 61938
Normal hours of operation for receiving loan payments are:
9:00 a.m. – 5:00 p.m. (CT)
Monday – Friday, except bank holidays
All other payments received will be credited as of the next loan operations business day or as otherwise permitted by law.
For Home Mortgage Loan payments, please refer to the Mortgage Welcome Letter you receive on our around November 15, 2023.
Late Charges and Notice Statements
Effective December 4, 2023, you will notice a change in the way late charges are presented on your notices/statements. Late charges, if applicable, will now be prominently displayed on your regular billing notices/statements. This enhancement aims to provide you with clearer visibility into the outstanding late charges that may have been incurred.
In addition to the total of all late charges being presented on your notices/statements, any excess amount you pay towards your loan account payment will be utilized to satisfy any outstanding late charges before being applied to the principal balance.
If you have any questions regarding the conversion and your personal loan or mortgage, please contact our Customer Support at 877-888-5629.
