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Online Banking Questions & Answers What do I need to know to get started?To begin banking online, you must have a NetTeller ID and Password. To receive these, you will need to complete a Blackhawk Bank Online Application. You may apply online and read the agreement located on this site. Applications are also available through email requests by contacting our online banking Administrator at nethelp@blackhawkbank.com, by phoning 866.771.8924, or by requesting an application at any of our banking centers located in Beloit, WI; Roscoe, Machesney Park, Rockford, Belvidere and Capron, IL. After we receive your completed application and agreement, your NetTeller ID and Password will be mailed to you within 3 to 5 business days. Is there a charge for banking online? For personal account holders, there is NO CHARGE. A fee does apply for business clients. Contact your Business Banker for additional information. User ID and Password Can I change my User ID? Yes. You can create an alias to replace the 12-digit NetTeller ID that you were assigned. Your user ID is case-sensitive and must be four to twelve characters long. The User ID cannot begin with a number but may include numbers. To create an alias User ID, simply click on “Options” on the NetTeller navigation bar and fill in the “Personal ID” fields. Can I change my Password? Yes. You can change your Password at any time. You may wish to change your Password periodically for your security. To change your Password, simply click on “Options” on the NetTeller navigation bar and fill in the “6-8 digit, AlphaNumeric Password” fields. Can you send my User ID and Password through Email? Today's fast, efficient communication methods routinely include the use of Email. We've taken the steps to provide our clients and business partners a site through which we share sensitive information via the Internet. Everything sent through our secure Email site is automatically encrypted for the safety of your identity and information privacy. What happens if I forget my Password? We do not have access to your Password once it has been changed. However, if you lose/forget your Password, we can reset it back to your original Password (the last four digits of your social security number). Contact a Blackhawk Bank Customer Support Specialist at 866.771.8924. What happens if I enter the wrong ID or Password? You are allowed 3 attempts to enter your log-in information. If unsuccessful after the 3rd attempt, your online account access will be locked. Contact a Blackhawk Bank Customer Support Specialist at 866.771.8924 during our regular business hours, and we will reset your ID and Password. Online Banking Features Can I download my bank account information into my financial software package? Yes. Most software packages allow you to download account information from NetTeller. Once enrolled, click on the "Help" function to obtain step-by-step directions for downloading. However, please be aware that each software package is different; if you require additional software support, please contact the software manufacturer. When viewing my current transactions, why do I sometimes see duplicate electronic transactions and online account transfers? You may see the electronic transactions, which include online transfers, twice during our "end-of-day processing." End-of-day processing is required for your transactions to be updated. This process begins each banking evening and lasts for several hours. The duplicate transactions will disappear at the end of the processing day. What happens if I don't log off the system? NetTeller has a 10-minute time-out feature. If you are logged in for 10 consecutive minutes without activity, you will need to log in again to resume banking. System Requirements Do I need any special software? No! All you need is Internet access with a browser that supports 128-bit encryption (Netscape Communicator 4.7 and higher, and Microsoft Internet Explorer 5.0 and higher all support 128-bit encryption). AOL and other browsers need to verify that your version supports SSL encryption. For added security, we recommend that you download the latest browser version, which supports 128-bit encryption. You can test your browser by going to the log-in page and selecting "Test Browser". Must I have "Cookies" enabled to use NetTeller? Yes, your browser must accept "Cookies" to utilize this service. Each browser version handles Cookies uniquely. Please check with your browser software manufacturer to determine how to verify that your settings will accept Cookies. Security How can you guarantee the security of my banking information? We have extremely stringent criteria to guarantee the security of your online account information. Our site requires you to have 128-bit encryption, the highest level of security for your protection. If you are unsure about your browser encryption level, please use the "Test Browser" feature on the log-in page to perform a check. More security features are listed below:
Internet security is not a one-time task. Our software vendors are constantly developing and implementing security enhancements to ensure the integrity of our online banking system. The latest development is called Multi-Factor Authentication. This added security has built in safety features to verify that you are logged onto the GENUINE Blackhawk Bank website, and that it's truly YOU accessing your accounts. Learn about Multi-Factor Authentication by clicking this link: Verifying Your Identity. Online Banking is new to me. How do I know my money is safe? As a Blackhawk online banking customer your money is safe, just like it is at any Blackhawk Bank location. We use several layers of technology to make sure your Internet transactions are secure and tamperproof. 1. Your Browser. To provide privacy for the data flowing between your computer and bank server, encryption is used. To tell if a session is encrypted, look at the key or lock icon on your browser. If it becomes solid or appears to be locked, then the session is encrypted. If the key icon appears to be broken or the lock unlocked, then encryption is not in use and the current session is not secure. 2. Firewalls. NetTeller is also protected by a system of filtering routers and firewalls, which create a protective shield between the outside Internet and customer data. 3. Internal Procedures. To further enforce security, stringent internal procedures control every aspect of bank administration, from training employees to confirming customer transactions to preventing service interruptions. 4. What You Can Do To Protect Yourself. As much as we can do on our end to keep your transactions and account information secure, we need your help. Your user ID and Password provide one of NetTeller's most important security features. Because you can select and change your Password at any time, you play an important role in preventing unauthorized access to your online accounts:
Security. By changing your password to one that only YOU know, you maximize the level of security to your accounts. Contact Us What do I do if I get an error message? If you receive an error message while using NetTeller, please make a note of the message, the error number and time, and contact our online banking Administrator. We will make every effort to resolve the issue as soon as possible. Who do I call for help? If you have any questions or need assistance with Blackhawk's online banking, contact our Administrator at 866.771.8924. Our representatives will be happy to assist you. Is it important to keep Blackhawk Bank updated on my e-mail address changes? Definitely. E-mail is an important method we use to keep you updated on electronic payments, news, and other information. Please contact us at nethelp@blackhawkbank.com, by phone 866.771.8924, or stop by any of our locations for the form. How can we contact Blackhawk Bank? You may visit any of our locations in Beloit, WI; Roscoe, Machesney Park, Rockford, Belvidere or Capron, IL or contact us through the postal service, e-mail, phone or fax. Blackhawk Bank PO Box 719 Beloit, WI 53511 nethelp@blackhawkbank.com Phone: 608.364.8924 Toll-free: 866.771.8924 Fax: 608.364.8946
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